System and Method of Workforce Optimization
AssigneeVerint Americas Inc.
InventorKurt Heier
Life of this patent
Estimating the term…
Abstract
A method of workforce optimization includes acquiring video data. The video data is obtained from a plurality of video cameras in a facility comprising a plurality of departments. A customer load for each of the plurality of departments is identified. A location of each of a plurality of employees in the facility is identified. A customer-to-employee ratio is determined for each department. The determined customer-to-employee ratio for each department is provided to a computing device. At least one employee deployment notification is provided from the computing device to another computing device.
Claims20
A method of workforce optimization, the method comprising:
- acquiring video data obtained from a plurality of video cameras in a facility comprising a plurality of departments;
- analyzing the video data to determine a customer-to-employee ratio for each department, wherein the analysis comprises:
- identifying a customer load for each of the plurality of departments, wherein the customer load for a department is the number of people identified in the video of the department, and
- identifying a location of each of a plurality of employees in the facility, wherein the identification of a location of a particular employee comprises analyzing the acquired video data to identify the particular employee based on an identifiable feature worn by all employees including the particular employee;
- determining a customer-to-employee ratio for each department from the identified customer load and the identified location of each of the plurality of employees;
- generating an employee deployment based on the customer-to-employee ratio determined for each department;
- and
- providing a message corresponding to the employee deployment to a mobile computing device.
A system for workforce optimization, the system comprising:
- a plurality of video cameras positioned throughout a facility to capture video of a plurality of departments in the facility;
- one or more mobile computing devices;
- and
- a workforce management server in communication with the plurality of video cameras and the one or more mobile computing devices, wherein the workforce management server comprises a processor that executes software stored in memory to:
- acquire video data obtained from the plurality of video cameras;
- analyze the video data to determine a customer-to-employee ratio for each department, wherein the analysis causes the processor to:
- identify a customer load for each of the plurality of departments, wherein the customer load for a department is the number of people identified in the video of the department, and
- identify a location of each of a plurality of employees in the facility, wherein the identification of a location of a particular employee comprises analyzing the acquired video data to identify the particular employee based on an identifiable feature worn by all employees including the particular employee;
- determine a customer-to-employee ratio for each department from the identified customer load and the identified location of each of the plurality of employees;
- generate an employee deployment based on the customer-to-employee ratio determined for each department;
- and
- providing a message corresponding to the employee deployment to the one or more mobile computing devices.
A non-transitory computer readable medium programmed with computer readable code that upon execution by a computer processor causes the processor to:
- acquire video data obtained from a plurality of video cameras in a facility comprising a plurality of departments;
- analyze the video data to determine a customer-to-employee ratio for each department,
- wherein the analysis comprises:
- identifying a customer load for each of the plurality of departments, wherein the customer load for a department is the number of people identified in the video of the department, and
- identifying a location of each of a plurality of employees in the facility, wherein the identification of a location of a particular employee comprises analyzing the acquired video data to identify the particular employee based on an identifiable feature worn by all employees including the particular employee;
- determine a customer-to-employee ratio for each department from the identified customer load and the identified location of each of the plurality of employees;
- generate an employee deployment based on the customer-to-employee ratio determined for each department;
- and
- provide a message corresponding to the employee deployment to a mobile computing device.
Dependencies are inferred from the claim text.