Contextual Web Session and IVR Integration

A computer system comprising:

• an assistance manager for providing assistance for an application, wherein the assistance manager is configured:
• to identify user input requesting assistance with a location within a page of the application;
• to identify session information for the application in response to identifying the user input requesting assistance;
• to generate synchronized menu options within the application for an interactive voice response system based on the session information identified for the application;
• and
• to present the synchronized menu options to the user within the interactive voice response system.

A computer program product for providing assistance for an application, the computer program product comprising:

• computer readable storage media;
• first program code, stored on the computer readable storage media, for identifying user input requesting assistance with a location within a page of the application;
• second program code, stored on the computer readable storage media, for identifying session information for the application in response to identifying the user input requesting assistance;
• third program code, stored on the computer readable storage media, for generating synchronized menu options within the application for an interactive voice response system based on the session information identified for the application;
• and
• fourth program code, stored on the computer readable storage media, for presenting the synchronized menu options to the user within the interactive voice response system.