Service robot assessment and operation

An electronic device, comprising:

• a data repository;
• a microprocessor;
• a network interface connecting the microprocessor to a network;
• and
• wherein the microprocessor:
• receives, via an interface of the electronic device, a work item requiring a physical act at a service location;
• performs an assessment of a robot, the assessment determining a capability to perform an operation required to resolve the work item;
• selects a resolution in accord with the capability, wherein the resolution addresses the work item;
• provisions, via the network, the robot with the resolution;
• and
• signals the robot to execute the resolution.

A robot, comprising:

• a data repository;
• a microprocessor;
• a user interface;
• and
• wherein the microprocessor:
• receives, via the user interface, a work item requiring a physical act at a service location;
• performs an assessment of a robot, the assessment determining a capability to perform an operation required to resolve the work item;
• accesses, from the data repository, a plurality of resolutions addressing the work item;
• selects one of the plurality of resolutions in accord with the capability;
• provisions the robot with the resolution;
• and
• signals the robot to execute the resolution.