Emergency Communication within Controlled-Environment Facilities

A computer-readable storage device having program instructions stored thereon that, upon execution by a one or more processors, cause the one or more processors to:

• receive an indication of an emergency within a controlled-environment facility;
• identify an off-hook condition in a first resident device within a plurality of resident devices supported by a controlled-environment facility communication system.
• establish a connection to the first resident device;
• capture a video stream from a video camera coupled to the first resident device;
• generate a recording of the captured video stream;
• and
• route the captured video stream to an emergency response station.

A method for providing communications services to a plurality of supported resident devices within a controlled-environment facility, the method comprising:

• receiving an indication of an emergency within a controlled-environment facility;
• identifying an off-hook condition in a first resident device within a plurality of resident devices supported by a controlled-environment facility communication system.
• establishing a connection to the first resident device;
• capturing a video stream from a video camera coupled to the first resident device;
• generating a recording of the captured video stream;
• and
• routing the captured video stream to an emergency response station.