US 2017/0257333 A1 · PREVENTING MESSAGES FROM BEING SENT USING INAPPROPRIATE COMMUNICATION ACCOUNTS

Abstract

A method, system and computer program product for preventing messages from being sent using inappropriate communication accounts. A message created by a user of a mobile device is analyzed to identify the topic and sentiment. The appropriateness of the message being sent to the intended recipient(s) using a selected communication account (e.g., company social media account) is determined based on one or more factors, including the analysis of the message to identify the topic and sentiment. A score is generated as to the appropriateness of sending the message to the intended recipient(s) based on such an analysis. If the score is less than a threshold value, then the message is deemed to not be appropriate to be sent to the intended recipients using the selected communication account. In this manner, potentially erroneous communications, such as accidentally posting a message to a wrong social media account, may be prevented.

Claims20

Dependent claims

A method for preventing messages from being sent using inappropriate communication accounts, the method comprising:

receiving a message from a user to be sent to one or more recipients using a selected communication account;
identifying said one or more recipients to receive said message;
analyzing said message to identify a topic and a sentiment using natural language processing;
determining, by a processor, an appropriateness of said message to be sent to said one or more recipients using said selected communication account based on said analysis of said message;
generating a score as to the appropriateness of sending said message to said one or more recipients based on said determination of said appropriateness of said message;
and
displaying a notification regarding potentially sending said message to said one or more recipients using an inappropriate communication account in response to said score being less than a threshold.

4 more elements

A computer program product for preventing messages from being sent using inappropriate communication accounts, the computer program product comprising a computer readable storage medium having program code embodied therewith, the program code comprising the programming instructions for:

receiving a message from a user to be sent to one or more recipients using a selected communication account;
identifying said one or more recipients to receive said message;
analyzing said message to identify a topic and a sentiment using natural language processing;
determining an appropriateness of said message to be sent to said one or more recipients using said selected communication account based on said analysis of said message;
generating a score as to the appropriateness of sending said message to said one or more recipients based on said determination of said appropriateness of said message;
and
displaying a notification regarding potentially sending said message to said one or more recipients using an inappropriate communication account in response to said score being less than a threshold.

4 more elements

A system, comprising:

a memory unit for storing a computer program for preventing messages from being sent using inappropriate communication accounts;
and
a processor coupled to the memory unit, wherein the processor is configured to execute the program instructions of the computer program comprising:
receiving a message from a user to be sent to one or more recipients using a selected communication account;
identifying said one or more recipients to receive said message;
analyzing said message to identify a topic and a sentiment using natural language processing;
determining an appropriateness of said message to be sent to said one or more recipients using said selected communication account based on said analysis of said message;
generating a score as to the appropriateness of sending said message to said one or more recipients based on said determination of said appropriateness of said message;
and
displaying a notification regarding potentially sending said message to said one or more recipients using an inappropriate communication account in response to said score being less than a threshold.

7 more elements

Dependencies are inferred from the claim text.

Preventing messages from being sent using inappropriate communication accounts

Life of this patent

Preventing messages from being sent using inappropriate communication accounts

Life of this patent

Abstract

Claims20