Automated task processing with escalation

A processor implemented method for use at a computer system, the processor implemented method for asynchronously communicating with each of a plurality of entities to perform a scheduling task for the plurality of entities, the processor implemented method comprising:

• receiving a request to perform the scheduling task;
• accessing a workflow for the scheduling task, the workflow defining a plurality of sub-tasks to be completed to perform the scheduling task;
• for each sub-task:
• determining if the sub-task can be automated based on the scheduling task, any information obtained through asynchronous communication with the plurality of entities, and results of previously performed sub-tasks;
• when the sub-task can be automated, sending the sub-task to an automated task processing module and receiving results of performing the sub-task from the automated task processing module;
• when the sub-task cannot be automated, escalating the sub-task to a worker to be performed;
• and
• when the sub-task cannot be performed by the worker, escalating the scheduling task to a more skilled worker to be performed.

A processor implemented method for use at a computer system, the processor implemented method for asynchronously communicating with one or more entities to perform a task for the one or more entities, the processor implemented method comprising:

• receiving a request to perform the task;
• accessing a workflow for the task, the workflow defining a plurality of sub-tasks to be completed to perform the task;
• for each sub-task:
• determining if performance of the sub-task can be automated based on the task, any information obtained through asynchronous communication with the one or more entities, and results of previously performed sub-tasks;
• when the sub-task can be automated, sending the sub-task to an automated task processing module and receiving results of performing the sub-task from the task processing module;
• when the sub-task cannot be automated, escalating the sub-task to a worker to be performed;
• and
• when the sub-task cannot be performed by the worker, escalating the task to a more skilled worker to be performed.