Telephone surveying for misdirected calls

A method, by a management controller, for conducting telephone surveys, comprising:

• receiving, from a surveyor, survey setup data;
• receiving a misdirected call by a caller;
• determining caller data for the caller;
• determining that the caller wishes to participate in a telephone survey;
• selecting a survey from a plurality of surveys for the caller, based at least on the caller data;
• connecting the caller to the survey;
• and
• providing reward information to the caller for collecting the reward, in response to the caller completing the survey, wherein the reward corresponds to the survey.

A system, by a management controller, for conducting telephone surveys, comprising:

• a storage configured to:
• store a plurality of available surveys;
• and
• store information corresponding to at least one voice message;
• and
• a processor connected to a telephone network and configured to:
• receive a misdirected call by a caller;
• determine that the caller wishes to participate in a telephone survey;
• play the at least one voice message to ask the caller for caller data, in response to determining that the caller wishes to participate;
• receive the caller data from the caller, in response to the voice message;
• select a survey from the plurality of available surveys for the caller, based at least on the caller data;
• and
• connect the caller to the survey.