Targeted multi-tiered software stack serviceability

A computer program product for enabling multi-tiered software stack diagnostic collection, the computer program product comprising:

• one or more computer readable storage media and program instructions stored on the one or more computer readable storage media, the program instructions comprising instructions to:
• initiate, on a first tier of a multi-tiered software stack, a targeted diagnostics collection corresponding to a symptom of a failure;
• determine a symptom to a reason code mapping corresponding to the symptom in a product of a subsequent tier;
• and
• issue a command to the product of the subsequent tier to initiate targeted diagnostics collection corresponding to the reason code.

A computer system for enabling multi-tiered software stack diagnostic collection, the computer system comprising:

• one or more computer processors;
• one or more computer readable storage media;
• program instructions stored on the computer readable storage media for execution by at least one of the computer processors, the program instructions comprising instructions to:
• initiate, on a first tier of a multi-tiered software stack, a targeted diagnostics collection corresponding to a symptom of a failure;
• determine a symptom to a reason code mapping corresponding to the symptom in a product of a subsequent tier;
• and
• issue a command to the product of the subsequent tier to initiate targeted diagnostics collection corresponding to the reason code.