Integrated agent player-client management system and method with automated event trigger initiated communications

A system providing a system user integrated player-client management services and functions with enhanced communications between a system user and a player-client defined by the system user, the system comprising:

• a remote device having a system user application interface communicatively interfacing to a plurality of remotely situated User Resource Manager (URM) applications each being associated with a different system user, and a content services interface configured for communicating with one or more content servers with each content server providing player-client data that includes instant player-client data in real time or near real time to a player-client event, the system user interface receiving from one of the URMs a plurality of player-client reporting profiles for a particular system user, each player-client reporting profile for a system user being for a different player-client previously selected by the system user and having one or more player-client reporting parameters, the content services interface receiving from the content server player-client data associated with at least one of the player-client reporting parameters of a particular one of the player-clients that includes at least near real-time player-client reporting data identifying an activity or event in near real-time to which the particular player-client is participating, the system user interface transmitting at least a portion of the received player-client reporting data as instant player-client data in near real-time to the URM with which the player-client profile is associated;
• and
• the user resource manager (URM) resident on a computing device of each system user having a display and a user interface and being composed of a plurality of resource modules providing a graphical interface in the form of URM pages displayed on the system user computing device display, the computing device having a communications interface providing communications over a communications network to a communication device of each player-client selected by the system user of the URM, the URM including the plurality of player-client profiles with each player-client profile being for one of the player-clients defined by the system user and having one or more player-client parameters that includes one or more player-client reporting parameters and one or more player-client action triggers, the URM providing a plurality of player-client profile page displays as a part of the displayed URM pages, the URM transmitting to the remote device at least a portion of the player-client profile for each player-client as the player-client reporting profile including the one or more player-client reporting parameters, the URM receiving the instant player-client data from the remote device, updating the player-client profile with the instant player-client data, comparing the received instant player-client data with a player-client action trigger defined in the player-client profile for detecting in near real time an occurrence of an resource action event and in response generating an alert action to a component of the computing device of the system user providing an indication on the computing device that the resource action event was detected.

A method for a user player-client integrated management services and functions with enhanced communications between the system user and a player-client defined by the system user, the method comprising:

• in a user resource manager (URM) resident on a computing device of a system user having a display and a user interface and being composed of a plurality of resource modules providing a graphical interface in the form of URM pages displayed on the system user computing device display and the computing device having a communications interface providing communications over a communications network to a communication device of each player-clients for which the system user has pre-selected, the URM including a plurality of player-client profiles with each player-client profile being for one of the player-clients previously selected by the system user and having one or more player-client parameters that includes one or more player-client reporting parameters and one or more player-client action triggers:
• providing a plurality of player-client profile page displays as a part of the displayed URM pages;
• transmitting to a remote device at least a portion of the player-client profile for each player-client as the player-client reporting profile including the one or more player-client reporting parameters;
• receiving, in response to the transmitting, instant player-client data from the remote device;
• updating, in response to the received instant player-client data, the player-client profile with the instant player-client data;
• comparing the received instant player-client data with a player-client action trigger defined in the player-client profile;
• detecting in at least near real time an occurrence of a resource action event responsive to the comparing;
• and
• generating, in response to the detecting, an alert action to a component of the computing device of the system user providing an indication on the computing device that the resource action event was detected.

A method providing a user integrated player-client management services and functions with enhanced communications between a system user and a player-client defined by the system user, the method comprising:

• a) in a remote device having a system user application interface communicatively interfacing to a plurality of remotely situated User Resource Manager (URM) applications each being associated with a different system user, and a content services interface configured for communicating with one or more content servers with each content server providing player-client data that includes instant player-client data in real time or near real time to a player-client event:
• receiving at the system user interface from one of the URM's a plurality of player-client reporting profiles for a particular system user, the player-client reporting profile being for a different player-client previously selected by the system user and having one or more player-client reporting parameters;
• receiving from the content server player-client data associated with at least one of the player-client reporting parameters of a particular one of the player-clients that includes at least near real-time player-client reporting data identifying an activity or event in near real-time to which the particular player-client is participating;
• and
• transmitting at least a portion of the received player-client reporting data as instant player-client data in near real-time to the URM with which the player-client profile is associated;
• and
• b) in the user resource manager (URM) resident on a computing device of each system user having a display and a user interface and being composed of a plurality of resource modules providing a graphical interface in the form of URM pages displayed on the system user computing device display, the computing device having a communications interface providing communications over a communications network to a communication device of each player-client selected by the system user of the URM, the URM including the plurality of player-client profiles with each player-client profile being for one of the player-clients defined by the system user and having one or more player-client parameters that includes one or more player-client reporting parameters and one or more player-client action triggers:
• providing a plurality of player-client profile page displays as a part of the displayed URM pages;
• transmitting to the remote device at least a portion of the player-client profile for each player-client as the player-client reporting profile including the one or more player-client reporting parameters;
• receiving the instant player-client data from the remote device;
• updating the player-client profile with the instant player-client data;
• comparing the received instant player-client data with a player-client action trigger defined in the player-client profile;
• detecting in near real time as a result of the comparing an occurrence of an resource action event;
• and
• generating an alert action to a component of the computing device of the system user providing an indication on the computing device that the resource action event was detected as a result of the detecting.