Method, system and apparatus for assembling a recording plan and data driven dialogs for automated communications

A device comprising:

• a processor, a communication interface, and a memory storing statements for use in an automated communication, the processor configured to:
• automatically assemble one or more of the statements into one or more phrases to be recorded;
• transmit, from the communication interface to a recording talent terminal, a recording plan comprising the one or more phrases and instructions for applying linguistic rules to the one or more phrases;
• receive, at the communication interface from the recording talent terminal, recorded phrases corresponding to the one or more phrases;
• and,
• assemble the recorded phrases into one or more data driven dialogs, in a one-to-one relationship with records, each of the data driven dialogs comprising a recording for the automated communication customized for each of the records, the records comprising one or more of network addresses, name records and customer records.

A non-transitory computer-readable medium storing a computer program, wherein execution of the computer program is for:

• at a device comprising a processor, a communication interface, and a memory storing statements for use in an automated communication:
• automatically assembling, using the processor, one or more of the statements into one or more phrases to be recorded;
• transmitting, from the communication interface to a recording talent terminal, a recording plan comprising the one or more phrases and instructions for applying linguistic rules to the one or more phrases;
• receiving, at the communication interface from the recording talent terminal, recorded phrases corresponding to the one or more phrases;
• and,
• assembling the recorded phrases into one or more data driven dialogs, in a one-to-one relationship with records, each of the data driven dialogs comprising a recording for the automated communication customized for each of the records, the records comprising one or more of network addresses, name records and customer records.