Diagnosing errors in data storage and archiving in a cloud or networking environment

A method for assisting in troubleshooting an information management system, the method comprising:

• automatically receiving, at a troubleshooting system, an indication that the information management system is experiencing or has experienced a technical problem;
• providing, at the troubleshooting system, an interface for diagnosing or troubleshooting the information management system technical problem,
• wherein the interface includes selectable options for receiving technical information related to the technical problem of the information management system,
• wherein the interface automatically provides the technical information to the troubleshooting system,
• wherein one selectable option of the selectable options is to at least partially view or retrieve a log from the information management system, and
• wherein the log includes details of information management operations that occurred, are occurring, or will occur in the information management system;
• and
• receiving, via the interface, a selection of at least one selectable option to receive selected information related to the information management system technical problem.

A non-transitory computer-readable medium carrying instructions to perform a method for assisting in diagnosing or troubleshooting an information management system technical problem, the method comprising:

• providing, at a client computer device system, a customer interface for the information management system,
• wherein the user interface, the user system, and the information management system are geographically remote from a troubleshooting system;
• providing, via the customer interface, a menu with selectable options,
• wherein the selectable options include an option to provide permission to automatically send technical information from the information management system to the troubleshooting system,
• wherein the technical information relates to the information management system technical problem, and
• wherein the selectable options include an option that allows a user to determine what type of technical information will be sent and when it will be sent,
• wherein the type of technical information includes information management system log data, and
• wherein the information management system log data includes details of information management operations that occurred, are occurring, or will occur in the information management system.