Detecting cellular connectivity issues in a wireless communication network

An information processing system for managing service issues in a wireless communication network, the information processing system comprising:

• a memory;
• a processor communicatively coupled to the memory;
• and
• a network monitoring system communicatively coupled to the memory and the processor, wherein the network monitoring system is configured to perform a method comprising:
• receiving a plurality of call detail records associated with a wireless communication network;
• analyzing the plurality of call detail records;
• identifying, based on the analyzing, at least one pattern from the plurality of call detail records, wherein the at least one pattern indicates at least one service issue occurred during a set of calls associated with each of the plurality of call detail records;
• and
• identifying, based on identifying the at least one pattern, a location associated with the at least one service issue that has occurred.

A computer program storage product for managing service issues in a wireless communication network, the computer program storage product comprising instructions configured to perform a method comprising:

• receiving a plurality of call detail records associated with a wireless communication network;
• analyzing the plurality of call detail records;
• identifying, based on the analyzing, at least one pattern from the plurality of call detail records, wherein the at least one pattern indicates at least one service issue occurred during a set of calls associated with each of the plurality of call detail records;
• and
• identifying, based on identifying the at least one pattern, a location associated with the at least one service issue that has occurred.