System recommendations based on incident analysis

A system comprising:

• a standardizer configured to obtain incident data related to a plurality of servers, including a first server, and to obtain configuration data for each of the plurality of servers, wherein the configuration data includes information about a set of one or more configuration items of the first server;
• a predictive modeler configured to predict incident characteristics, based at least in part on training from the incident data and the configuration data;
• a feature selector configured to select a modification to the set of configuration items of the first server, wherein the predictive modeler is further configured to predict incident characteristics of the first server based on the selected modifications;
• and
• a recommendation reporter configured to recommend that the selected modifications be made to the first server if predetermined criteria are met by the simulation.

A computer program product comprising a computer readable storage medium having computer readable program code embodied thereon, the computer readable program code executable by a processor to perform a method comprising:

• obtaining incident data related to a plurality of servers, including a first server;
• obtaining configuration data for each of the plurality of servers, wherein the configuration data includes information about a set of one or more configuration items of the first server;
• training a predictive modeler to predict incident characteristics, based at least in part on the incident data and the configuration data;
• selecting a modification to the set of configuration items of the first server;
• simulating predicted incident characteristics of the first server based on the selected modifications;
• and
• recommending that the selected modifications be made to the first server if predetermined criteria are met by the simulation.