US 2015/0149504 A1 · System and method for co-browsing

Abstract

The co-browsing system described enables participants to share controlled content during a co-browsing session. A first participant's input on a web page may be collected and transferred to a second participant's computing device. The browser in the second participant's computing device, which is displaying the same web page, may receive the first participant's input and be manipulated by the first participant's input. Consequently, the participants may share a web-browsing experience while they jointly navigate web-related content at the same time, including the content and their activities on web pages, as if they are interacting with the web page on the same screen. Such controlled content co-browsing occurs in a system which has a repository of controlled content items and customer relationship management (CRM) information.

Claims20

Dependent claims

A machine-implemented method for co-browsing, the method comprising:

establishing a controlled content repository, the controlled content repository being securely and controllably accessed;
establishing an access protocol for the controlled content repository, whereby approved content is stored in the controlled content repository according to the access protocol and whereby the access protocol comprises at least one set of alignment rules;
storing the approved content within the controlled content repository, the approved content further being accessible according to the established access protocol;
aligning the approved content within the controlled content repository with information from an information management system;
collecting a first participant input on a first item of approved content displayed in a first browser, wherein the first participant input is used to manipulate the first browser to generate a first screen;
and
transferring the first participant input to a second browser over a network.

4 more elements

Dependencies are inferred from the claim text.

System and method for co-browsing

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System and method for co-browsing

Life of this patent

Abstract

Claims20