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US 2015/0149366 A1Published application
Methods to notify user of dead remote batteries
AssigneeEchoStar Technologies L.L.C.
InventorsAdam Schafer, Jeremy Mickelsen
Life of this patent
Estimating the term…
Abstract
A method for providing technical support to a user of an electronic device includes requesting that the electronic device transmit a status message to a technical support network. The status message indicates that a component of the electronic device needs attention. The status message is automatically sent to the user to quickly resolve the technical support issue.
Claims20
A method comprising:
- receiving a request for technical support from a user of a television receiver;
- receiving, at a computer, a signal from the television receiver indicative of a state of batteries in a remote control associated with the television receiver;
- retrieving from a database an identity of the user;
- ascertaining that the user is associated with the television receiver based on the identity;
- and
- generating, at the computer, a notification that the batteries are in a depleted state.
3 more elements
A method comprising:
- receiving, at a first location, a request for technical assistance from a user at a second location remote from the first location;
- receiving, at the first location, a status message from an electronic device of the user, the status message indicating a status of a component of the electronic device;
- generating, in a computer at the first location, a notification indicating a status of the component;
- receiving an identification of the user;
- ascertaining that the user is associated with the electronic device by referring to a database;
- and
- transmitting the notification to the user.
4 more elements
A system comprising:
- a television receiver configured to display television content on a display coupled to the television receiver;
- a computer network configured to:
- receive a status message from the television receiver;
- receive a request for technical support from a user of the television receiver;
- receive an identification of the user;
- ascertain that the user is associated with the television receiver by referring to a database;
- and
- generate a notification indicating a problem with equipment of the user based on the status message.
5 more elements
Dependencies are inferred from the claim text.