Customer satisfaction prediction tool
AssigneeBrocade Communications System, Inc.
InventorsJames Paul Martin, II, James Robbins, Matt Duster, Ryan Gorman
Life of this patent
Estimating the term…
Abstract
A customer satisfaction prediction tool is usable to determine a point value for each of a plurality of leading and lagging service indicators associated with a plurality of service cases. The leading indicators may be based on currently open service cases and the lagging indicators may be based on closed service cases. The tool also is usable to add together the point values to produce a total point value, compute an index score based on the total point value, and display the computed index scores.
Claims10
A non-transitory, computer-readable storage device containing software that, when executed by a processor, causes the processor to:
- determine a point value for each of a plurality of leading and lagging service indicators associated with a plurality of service cases, the leading indicators based on currently open service cases and the lagging indicators based on closed service cases;
- add together the point values to produce a total point value;
- compute an index score based on the total point value;
- and
- display said computed index score.
A method, comprising:
- determining a point value for each of a plurality of leading and lagging service indicators associated with a plurality of service cases, the leading indicators based on currently open service cases and the lagging indicators based on closed service cases;
- adding together the point values to produce a total point value;
- computing an index score based on the total point value;
- and
- displaying said computed index score.
Dependencies are inferred from the claim text.