Information processing system, service providing system, and process result recording method

A service providing system executing a process using electronic mail based on a request from an electronic apparatus, the service providing system comprising:

• a process reception part configured to receive the request from the electronic apparatus;
• a mail transmission part configured to add identification information uniquely identifying the request from the electronic apparatus to the electronic mail, set an address of the service providing system as a return destination of the electronic mail to which the identification information is added, and transmit the electronic mail in which the address is set;
• a monitoring part configured to detect reception of the electronic mail returned in response to failure of the transmission of the electronic mail, and to identify the request from the electronic apparatus based on the identification information added to the returned electronic mail;
• and
• a reporting part configured to report the failure as a process result of the request to the process reception part,
• wherein the process reception part is configured to record the failure as the process result of the request in response to the reported failure.

A process result recording method executed by an information processing system including an electronic apparatus and a service providing system executing a process using electronic mail based on a request from the electronic apparatus, the process result recording method comprising:

• receiving the request from the electronic apparatus by a process reception part;
• adding identification information uniquely identifying the request from the electronic apparatus to the electronic mail, setting an address of the service providing system as a return destination of the electronic mail to which the identification information is added, and transmitting the electronic mail in which the address is set;
• detecting reception of the electronic mail returned in response to failure of the transmission of the electronic mail, and identifying the request from the electronic apparatus based on the identification information added to the returned electronic mail;
• and
• reporting the failure as a process result of the request to the process reception part,
• wherein the failure is recorded as the process result of the request in response to the reported failure by the process reception part.