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AssigneeLithium Technologies, Inc.
InventorsEdison Ting, Kirk Yokomizo, Hao Tang, Johny Vinh Tuan Lam, Jack Herrington, Ed VanSiclen
Estimating the term…
A disclosed method recommends a social contact in an online community for a business entity. The method is performed by one or more servers. A first posting is received at a website for the online community. The first posting is from a first user and poses a first question. The first posting is categorized as pertaining to a first subject matter area. A second posting is received at the website. The second posting is from a subject matter expert for the first subject matter area and is responsive to the first question. A third posting is identified that was previously received at the website from a second user. The third posting is categorized in the first subject matter area and has a responsive fourth posting provided by the subject matter expert. The method recommends that the first user contact the second user regarding the first subject matter area.
A method of recommending a social contact in an online community for a business entity, performed at a server having one or more processors and memory, the method comprising:
A computer server system providing an online community for customers of a business entity, comprising:
A computer readable storage medium storing one or more programs configured for execution by a computer server system, the one or more programs comprising instructions for:
Dependencies are inferred from the claim text.