Adaptive learning of effective troubleshooting patterns

A computer-implemented method for providing a guided troubleshooting session, the method comprising:

• receiving a context of a live troubleshooting session, the context including a current query and a query result corresponding to the current query;
• obtaining a troubleshooting pattern graph;
• and
• recommending a next query in the live troubleshooting session based on the current query, the query results, and the troubleshooting pattern graph.

A non-transitory computer-readable medium storing instructions, when executed by at least one processor, are configured to:

• transform queries and query results of previous troubleshooting sessions into transformed queries and transformed query results, the transformed queries including a templatized version of the queries, the transformed query results including normalized results of the query results;
• record the transformed queries and the transformed query results as troubleshooting session information in a troubleshooting activity database;
• generate a troubleshooting pattern graph having query nodes and links between the query nodes based on the troubleshooting session information;
• and
• recommend a next query in a live troubleshooting session based a current context of the live troubleshooting session and the troubleshooting pattern graph.