Remote image recovery

A system comprising:

• a self-service device, with a processor, configured to:
• receive a document as a part of a first document deposit transaction;
• scan an image of the document;
• store the scanned image;
• detect a fault during the document deposit transaction;
• retrieve a plurality of stored images based on a predetermined metric, wherein the images are associated with additional information comprising at least a self-service identification number for the self-service device;
• and
• a processing entity configured to:
• access, by the processing entity, the plurality of stored images and additional information;
• determine, by the processing entity, that one of the plurality of stored images is associated with the first document deposit based on the additional information associated with the stored images;
• and
• resolve a claim for the first document deposit based on the at least one stored image determined to be associated with the first document deposit transaction.

One or more non-transitory computer readable media having stored thereon instructions that, when executed by an apparatus, configure the apparatus to:

• receive, at a self-service device, a document as a part of a first document deposit transaction;
• scan, at the self-service device, an image of the document;
• store, by the self-service device, the scanned image;
• detect, by the self-service device, a fault during the document deposit transaction;
• retrieve, by the self-service device, a plurality of stored images based on a predetermined metric, wherein the images are associated with additional information comprising at least a self-service identification number for the self-service device;
• access, by a processing entity, the plurality of stored images and additional information;
• determine, by the processing entity, that one of the plurality of stored images is associated with the first document deposit based on the additional information associated with the stored images;
• and
• resolve a claim for the first document deposit based on the at least one stored image determined to be associated with the first document deposit transaction.