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US 2014/0278793 A1Published application
Mobile systems and methods for customer feedback
OwnerAlex Beltraniinventor
Life of this patent
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OwnerAlex Beltraniinventor
Estimating the term…
Computer-implemented methods, systems, and computer-readable media for collecting customer feedback are disclosed. In one embodiment, a merchant provides registration data, defines one or more surveys, and one or more customer deals to a database. Each survey is linked to a customer deal. A customer of the merchant is induced to participate in a survey using his or her mobile device by the promise of receiving a deal for discounted goods or services in return for completing the survey. Upon completion of the survey, a deal certificate is issued to the customer. Survey results, deal redemption statistics, and other statistical analysis are provided to the merchant to enable the merchant to timely assess the performance of his business.
A computer-implemented method for collecting customer feedback, comprising:
A customer feedback system, comprising:
Non-transitory computer-readable media storing instructions, which, when executed by a processor, cause the processor to perform a method of collecting customer feedback, the method comprising:
Dependencies are inferred from the claim text.