Method and system for managing and controlling direct access of an administrator to a computer system

A computer program product for managing and controlling direct access of an administrator to a computer system, the computer program product comprising:

• one or more computer-readable tangible storage devices and program instructions stored on at least one of the one or more computer-readable tangible storage devices, the program instructions comprising:
• program instructions to receive, from the administrator, a request for the direct access to the computer system;
• program instructions to request a service management system to search open tickets;
• program instructions to request the administrator to choose at least one ticket from the open tickets, in response to that the open tickets are found;
• program instructions to check status of the at least one ticket to determine whether the at least one ticket is valid;
• and
• program instructions to grant the administrator the direct access to the computer system, in response to determining that the at least one ticket is valid.

A computer system for managing and controlling direct access of an administrator to a computer system, the computer system comprising:

• one or more processors, one or more computer-readable tangible storage devices, and program instructions stored on at least one of the one or more computer-readable tangible storage devices for execution by at least one of the one or more processors, the program instructions comprising:
• program instructions to receive, from the administrator, a request for the direct access to the computer system;
• program instructions to request a service management system to search open tickets;
• program instructions to request the administrator to choose at least one ticket from the open tickets, in response to that the open tickets are found;
• program instructions to check status of the at least one ticket to determine whether the at least one ticket is valid;
• and
• program instructions to grant the administrator the direct access to the computer system, in response to determining that the at least one ticket is valid.