Intelligently detecting the leader of a co-browsing session
AssigneeInternational Business Machines Corporation
InventorsJudith H. Bank, Lisa M. Bradley, Lin Sun
Life of this patent
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Abstract
Managing a co-browsing session of multiple users where there are multiple roles that each user may have, and each respective user has a role. Software manages a computer system to: (i) monitor the co-browsing session to detect a condition; and (ii) responsive to detection of the condition, change the role(s) of at least one user. The change of role(s) is made automatically and without human intervention.
Claims8
A method for managing a co-browsing session of multiple users where each respective user has at least one role selected from a set of at least two possible roles, the method comprising:
- monitoring the co-browsing session to detect a condition;
- and
- responsive to detection of the condition, changing the role(s) of at least one user;
- wherein:
- at the changing step, the change of role(s) is made automatically and without human intervention;
- and
- at least the changing step is performed by computer software running on computer hardware.
A computer program product for managing a co-browsing session of multiple users where each respective user has at least one role selected from a set of at least two possible roles, the computer program product comprising:
- one or more computer-readable storage media;
- and
- program instructions stored on the one or more computer-readable storage media;
- wherein:
- the program instructions include program instructions to:
- (i) monitor the co-browsing session to detect a condition, and (ii) responsive to detection of the condition, change the role(s) of at least one user;
- and
- the program instructions related to changing the role(s) of at least one user are programmed to change the role(s) automatically and without human intervention.
A method of allocating a leader of a collaborative browsing session that includes a plurality of users, including a first user, with the plurality of users interactively accessing a computer network to perform the collaborative browsing session, the method comprising:
- detecting a hierarchical relationship between and among the users;
- and
- assigning at least one role, of a plurality of possible roles, with respect to the collaborative browsing session to the first user based, at least in part, upon the hierarchical relationship.
Dependencies are inferred from the claim text.