Simulating real user issues in support environments
AssigneeHewlett-Packard Development Company, L.P.
InventorsMichael Gopshtein, Amichai Nitsan, Eyal Kenigsberg
Life of this patent
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AssigneeHewlett-Packard Development Company, L.P.
InventorsMichael Gopshtein, Amichai Nitsan, Eyal Kenigsberg
Estimating the term…
Methods, systems, and computer-readable and executable instructions are provided for simulating real user issues in support environments. Simulating real user issues in support environments can include providing stored data related to a real user issue associated with an application to a support device having the ability to modify the application, the stored data can include network traffic associated with a user device in a live environment and inputs provided via the user device. Simulating real user issues in support environments can include causing the support device to simulate the real user issue using the stored data.
A method for simulating real user issues in support environments, comprising:
A non-transitory computer-readable medium storing a set of instructions to simulate real user issues in support environments executable by a processing resource to:
A system for simulating real user issues in support environments, the system comprising a processing resource in communication with a memory resource, the memory resource including a set of instructions and the processing resource is designed to carry out the set of instructions to:
Dependencies are inferred from the claim text.