Management apparatus and management method

A management method for a management apparatus connected to terminals, service providing resources for providing services to be used by the terminals via a network to manage the terminals, the service providing resources, and the network,

• the management apparatus including:
• user group information for managing the terminals by grouping the terminals into groups each corresponding to service use conditions of terminals belonging to the group;
• and
• service information for associating each of the services provided by the service providing resources with paths for passing data when a terminal uses the service and a failure group which is affected by a failure when the failure occurs in one of the paths,
• the management method comprising:
• referring to, by the management apparatus, the service information upon occurrence of a failure in one of the paths in the network to identify a service for which the paths in the service information include the failed path as a failed service;
• identifying, by the management apparatus, a failure group associated with the identified failed service;
• referring to, by the management apparatus, the user group information to identify terminals belonging to the identified failure group as failure terminals;
• and
• reporting, by the management apparatus, the identified failure terminals.