Method and system for assisting customers in retail stores

A customer assistance system for assisting customers in retail stores, the customer assistance system comprising:

• a processor;
• a receiving module coupled to the processor, the receiving module configured to,
• obtain one or more assistance requests from a customer mobile device, wherein the one or more assistance requests include customer location and assistance information;
• a request handling module coupled to the processor, the request handling module configured to,
• analyze the one or more assistance requests to obtain assistance details, wherein the assistance details include customer data and store associate data;
• and
• a transmitting module coupled to the processor, the transmitting module configured to,
• transmit the customer data to store associate mobile devices for assisting the customers.

A store associate mobile device for providing assistance, the store associate mobile device comprising:

• a processor;
• a store associate module coupled to the processor, the store associate module configured to allow a store associate to opt for providing assistance to the customer based on the one or more assistance requests;
• and
• a broadcast module coupled to the processor, the broadcast module configured to broadcast an acceptance message in a network.