Methods and systems for utilizing repair orders in determining diagnostic repairs

A machine comprising:

• a processor;
• a display device;
• a computer-readable data storage device comprising computer-readable program instructions that, when executed by the processor, perform a set of functions, the set of functions comprising:
• receiving, at the processor, a selection of a first repair order (RO) stored in an RO database;
• displaying, using a display device, a real-fix creation-interface controlled by the processor;
• generating, using the processor, at least a portion of a real-fix tip associated with the first RO, wherein the at least a portion of the real-fix tip is based on information entered via the real-fix creation-interface;
• and
• a communications interface to transmit the at least a portion of the real-fix top for storage within the RO database.

A method comprising:

• receiving, at a processor, a selection of a first real-fix tip submitted for review prior to publication of the first real-fix tip;
• displaying, using a display device, the first real-fix tip submitted for review;
• receiving, at the processor, a selection to return the first real-fix tip for revision of the first real-fix tip prior to publication of the first real-fix tip;
• displaying, using the display device, a reason-for-return entry area;
• receiving, using the reason-for-return entry area, a reviewer comment indicating why the first real-fix tip is being returned for revision;
• and
• receiving, at the processor, a submission selection that triggers transmitting the review comment to an RO database comprising the first real-fix tip.

A machine comprising:

• a processor;
• a display device;
• a computer-readable data storage device comprising computer-readable program instructions that, when executed by the processor, perform a set of functions, the set of functions comprising:
• receiving, at the processor, a selection of a real-fix tip submitted for review prior to publication of the real-fix tip;
• displaying, using the display device, the real-fix tip submitted for review;
• receiving, at the processor, a selection to return the real-fix tip for revision of the real-fix tip prior to publication of the real-fix tip;
• displaying, using the display device, a reason-for-return area;
• and
• receiving, using the reason-for-return area, a review comment indicating why the real-fix tip is being returned for revision;
• a communications interface to transmit the review comment to a repair order (RO) database comprising the real-fix tip.