Remote issue logging and reporting of mobile station issues and diagnostic information to manufacturer

A computer system comprising:

• a communication interface configured to support communication of the computer system with a mobile station through a mobile communication network;
• a processor coupled to the interface;
• a storage device accessible by the processor;
• and
• a life cycle management tool program in the storage device, wherein execution of the life cycle management tool program by the processor of the computer system configures the computer system to perform functions, including functions to:
• (a) receive a report from the mobile station via the mobile communication network, the report including a description of a mobile station issue and automatically collected information from the mobile station;
• (b) automatically store the description of the mobile station issue and the automatically collected information from the received report;
• (c) send an electronic notification regarding the occurrence of the mobile station issue to one of a system of a staff of a technical center of a carrier of the mobile communication network for review and resolution of the mobile station issue, or a system of a technician of a manufacturer responsible for at least one of a plurality of hardware or software components of the mobile station involved in the mobile station issue, and, if the mobile station issue remains unresolved by the one of the staff or the technician, send the electronic notification to the other system of the staff or the technician;
• and
• (d) after step (c), provide communications with the system of the staff or the system of the technician to allow the staff or technician online access to the stored report including the description of the mobile station issue and the automatically collected information.

A method, comprising:

• using a life cycle management tool program, executing on a processor, configured to:
• receive, from a mobile station via a mobile communication network, a report including a user entered description of a mobile station issue and automatically collected information from the mobile station;
• automatically store the description of the mobile station issue and the automatically collected information from the received report;
• send, to a system of a staff of a technical center of a carrier of the mobile communication network, an electronic notification regarding the occurrence of the mobile station issue for review and resolution of the mobile station issue, or send, to a system of a technician of a manufacturer responsible for at least one of a plurality of hardware or software components of the mobile station involved in the mobile station issue, an electronic notification regarding the occurrence of the mobile station issue, and, if the mobile station issue remains unresolved by the one of the staff or the technician, send the electronic notification to the other system of the staff or the technician;
• and
• after the electronic notification is sent to the technical center or the manufacture, provide communications with the system of the staff or the system of the technician to allow the staff or technician online access to the stored report including the description of the mobile station, issue and the automatically collected information.