Automated alert management
AssigneeBank of America Corporation
InventorsRohit Jain, Vikas Dwivedi
Life of this patent
Estimating the term…
Abstract
Alerts may be received from an event monitoring system that monitors computing resources of a computer system. Based on an alert ruleset, an alert management module may determine whether to provide notification of the alert. If the alert management module decides to provide notification of the alert, then the alert management module may initiate the creation of an issue ticket corresponding to the alert in an issue tracking system. If the alert management module decides not to provide notification of the alert, then the alert management module may discard the alert.
Claims20
A non-transitory computer-readable storage medium having computer-executable program instructions stored thereon that when executed by a processor cause the processor to perform steps for managing alerts generated by an event monitoring system, the steps comprising:
- receiving from the event monitoring system an alert associated with a computing resource of a computer system monitored by the event monitoring system;
- determining whether to provide notification of the alert based, at least in part, on an alert ruleset;
- initiating creation of an issue ticket corresponding to the alert in an issue tracking system in response to a decision to provide notification of the alert;
- and
- discarding the alert in response to a decision not to provide notification of the alert.
A computer-assisted method for managing alerts generated by an event monitoring tool comprising:
- receiving from the event monitoring tool an alert associated with a computing resource of a computer system monitored by the event monitoring tool;
- storing the received alert in computer memory;
- determining, by a processor, whether to provide notification of the alert based, at least in part, on whether an alert type associated with the alert is listed in an alert ruleset;
- initiating, by the processor, creation in the computer memory of an issue ticket corresponding to the alert in an issue tracking system in response to a decision to provide notification of the alert;
- discarding, by the processor, the alert in response to a decision not to provide notification of the alert;
- transmitting the issue ticket to a display device for display to a user.
An apparatus for managing alerts comprising:
- a processor;
- and
- a memory configured to store computer-readable instructions that, when executed by the processor, cause the processor to perform a method comprising:
- receiving from an event monitoring tool an alert associated with a computing resource of a computer system monitored by the event monitoring tool;
- determining whether to provide notification of the alert based, at least in part, on an alert ruleset, on whether the alert is a duplicate alert, and on a type of computer resource the alert is associated with;
- initiating creation of an issue ticket corresponding to the alert in an issue tracking system in response to a decision to provide notification of the alert;
- and
- discarding the alert in response to a decision not to provide notification of the alert.
Dependencies are inferred from the claim text.