Back to results
US 2014/0195459 A1Published application
Measuring and improving the quality of a user experience
AssigneeEmpire Technology Development LLC
InventorEzekiel KRUGLICK
Life of this patent
Estimating the term…
Abstract
Implementations and techniques for measuring and improving the quality of a user experience are generally disclosed.
Claims20
A method to use feedback in a system, comprising:
- receiving a frustration event package comprising a user frustration event indicator and an associated event indicator that indicates a level and a type of user frustration associated with a user frustration event;
- determining feedback based at least in part on the user frustration event indicator and the associated event indicator;
- and
- determining whether to implement a network action based on the determined feedback.
1 more element
A device to use feedback in a system, comprising:
- a receiving module configured to receive a frustration event package that comprises a user frustration event indicator and an associated event indicator that indicates a level and a type of user frustration associated with a user frustration event;
- and
- a determination module configured to:
- determine feedback based at least in part on the user frustration event indicator and the associated event indicator;
- and
- determine whether to implement a network action based on the determined feedback.
3 more elements
A computer-readable medium storing executable instructions that, when executed, cause a computer to perform operations comprising:
- receiving a frustration event package comprising a user frustration event indicator and an associated event indicator that indicates a level and a type of user frustration associated with a user frustration event;
- evaluating the user frustration event indicator and the associated event indicator to determine the level and the type of user frustration associated with the user frustration event;
- determining feedback based at least in part on the level and the type of user frustration associated with the user frustration event;
- and
- determining whether to implement a network action based on the determined feedback.
2 more elements
Dependencies are inferred from the claim text.