Actionable exception alerts

A non-transitory computer-readable medium storing computer-executable instructions, that when executed by a processor, cause the processor to:

• detect a defect in a financial transaction;
• determine a destination based on a customer profile associated with the financial transaction;
• and
• send over a network, a message to the destination identifying the defect.

A method, comprising:

• detecting, by at least one computer, a defect in a financial transaction;
• determining, by the at least one computer, a destination at which a customer is to receive messages associated with a defect-related question, the destination determined based on customer preference information of a customer profile associated with the financial transaction, wherein the customer profile includes at least a destination for sending messages associated with defect related questions and a destination for sending messages having different content;
• and
• sending, over a network, a message to the destination identifying the defect and one or more resolutions to the defect.