System and method of automated order status retrieval
AssigneeAT&T Intellectual Property I, L.P.
InventorRobert Bushey
Life of this patent
Estimating the term…
Abstract
A computer-readable storage device stores instructions that, when executed by a processor, cause the processor to perform operations including selectively transferring a call to equipment of a customer service agent based on an order status. The call is automatically transferred to the equipment of the customer service agent in response to receiving an indication that the order status is not locatable.
Claims20
A computer-readable storage device storing instructions that, when executed by a processor, cause the processor to perform operations comprising selectively transferring a call to equipment of a customer service agent based on an order status, wherein the call is automatically transferred to the equipment of the customer service agent in response to receiving an indication that the order status is not locatable.
A system comprising:
- a processor;
- and
- a memory storing instructions that, when executed by the processor, cause the processor to perform operations comprising selectively transferring a call to equipment of a customer service agent based on an order status, wherein the call is automatically transferred to the equipment of the customer service agent in response to receiving an indication from a check order status module that the order status is not locatable.
A method comprising selectively transferring a call to equipment of a customer service agent based on an order status, wherein the call is automatically transferred to the equipment of the customer service agent in response to receiving an indication that the order status is not locatable.
Dependencies are inferred from the claim text.