Evaluating Service Degradation Risk for a Service Provided by Data Processing Resources
AssigneeInternational Business Machines Corporation
InventorsJohn J. Bird, Terry R. Ulmer
Life of this patent
Estimating the term…
Loading patent…
AssigneeInternational Business Machines Corporation
InventorsJohn J. Bird, Terry R. Ulmer
Estimating the term…
In one aspect, a service requirements specification specifies data processing resources required to provide a service, and a configuration specification specifies a configuration of data processing resources for providing the service. The service requirements specification and configuration specification are analyzed using resource reliability data for the specified resources to determine a composite risk of degradation of the service. In another aspect, reliability of one or more software modules is projected according to a current state in a development life cycle of the software modules and any of various additional indicators. Preferably, a data processing support provider separate from the service-providing enterprise maintains historical field support data concerning significant field defect events with respect to various resources, and uses this data for projecting reliability of the resources.
A method for evaluating degradation of service risk for a service provided by at least one digital data processing device, comprising:
9-20. (canceled)
Dependencies are inferred from the claim text.