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US 2014/0156827 A1Published application
Method and System for Capturing Expertise of a Knowledge Worker in an Integrated Breadcrumb Trail of Data Transactions and User Interactions
AssigneeCA, Inc.
InventorsSerge Mankovskii, Maria C. Velez-Rojas
Life of this patent
Estimating the term…
Abstract
A system and method is provided for creating a trail of events. A plurality of data exchange events and a plurality of user interaction events are captured. A frame is generated based on the captured plurality of user interaction events. A cut is generated based on the captured plurality of data exchange events and the frame. The cut represents a historical trail of the plurality of user interaction events associated with the back-end data receive event and the back-end data send event
Claims20
A method comprising:
- capturing a plurality of data exchange events and a plurality of user interaction events, wherein each data exchange event is representative of a communication with a back-end data system, and wherein each user interaction event is representative of a user interaction with a local system remote from the back-end data system;
- generating a frame based on the plurality of user interaction events in response to said capturing, wherein the frame comprises a user interaction event included within the plurality of user interaction events;
- and
- generating a cut based on the plurality of data exchange events, wherein the cut comprises the frame, a back-end data receive event included within the plurality of data exchange events, and a back-end data send event included within the plurality of data exchange events, wherein the back-end data receive event precedes the frame in time and wherein the back-end data send event succeeds the frame in time, and
- wherein the cut represents a historical trail of the plurality of user interaction events associated with the back-end data receive event and the back-end data send event.
2 more elements
A system comprising a processor configured to:
- capture a plurality of data exchange events and a plurality of user interaction events, wherein each data exchange event is representative of a communication with a back-end data system, and wherein each user interaction event is representative of a user interaction with a local system remote from the back-end data system;
- generate a frame based on the plurality of user interaction events, wherein the frame comprises a user interaction event included within the plurality of user interaction events;
- and
- generate a cut based on the plurality of data exchange events, wherein the cut comprises the frame, a back-end data receive event included within the plurality of data exchange events, and a back-end data send event included within the plurality of data exchange events, wherein the back-end data receive event precedes the frame in time and wherein the back-end data send event succeeds the frame in time, and
- wherein the cut represents a historical trail of the plurality of user interaction events associated with the back-end data receive event and the back-end data send event.
2 more elements
A computer program product comprising:
- a computer-readable storage medium having computer readable program code embodied therewith, the computer readable program code comprising:
- a computer readable program code configured to capture a plurality of data exchange events and a plurality of user interaction events, wherein each data exchange event is representative of a communication with a back-end data system, and wherein each user interaction event is representative of a user interaction with a local system remote from the back-end data system;
- a computer readable program code configured to generate a frame based on the plurality of user interaction events, wherein the frame comprises a user interaction event included within the plurality of user interaction events;
- and
- a computer readable program code configured to generate a cut based on the plurality of data exchange events, wherein the cut comprises the frame, a back-end data receive event included within the plurality of data exchange events, and a back-end data send event included within the plurality of data exchange events, wherein the back-end data receive event precedes the frame in time and wherein the back-end data send event succeeds the frame in time, and
- wherein the cut represents a historical trail of the plurality of user interaction events associated with the back-end data receive event and the back-end data send event.
3 more elements
Dependencies are inferred from the claim text.