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AssigneeGenesys Telecomminucations Laboratories, Inc.
InventorsVictor Kolesov, Anatoliy Glagolev, Alexander Tikin
Estimating the term…
A method of adding a server to, or removing a server from, a cluster of servers, and of transferring state information. A new server being added sends a message to all existing servers indicating that it is being added, the new server sends a request for state information, the existing servers in the cluster transfer state information to the new server, and the new server sends a commit message to finalize its addition. Acknowledge messages are exchanged during the process. An existing server being removed sends, to the remaining servers, an initiate message, a transfer of state information, and a commit message to finalize the removal, with acknowledge messages exchanged during the process.
A method for adding a first server to a group of existing second servers associated with a contact center, the method comprising:
A method for removing a first server from a group of servers associated with a contact center, the group of servers including the first server and a plurality of other second servers, the method comprising:
Dependencies are inferred from the claim text.