Logging in multithreaded application
AssigneeGenesys Telecomminucations Laboratories, Inc.
InventorsVictor Kolesov, Alexander Tikin
Life of this patent
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AssigneeGenesys Telecomminucations Laboratories, Inc.
InventorsVictor Kolesov, Alexander Tikin
Estimating the term…
A method for analyzing multiple log files generated by interacting software modules. In a first stage the log files are parsed by a log parser and their contents stored in a database. In a second stage, queries are run on the database to combine related log entries from multiple files. The files may contain trigger entries corresponding to the sending of events and handler entries corresponding to the handling of events, which may be used, in queries, to link related log file entries. Query results may be displayed as clickable links allowing a user to open a log file and view a log entry related to the query result by clicking on such a link.
A method for analyzing activity in a contact center, comprising:
A method for analyzing activity in a contact center, comprising:
Dependencies are inferred from the claim text.