Device Profile-Based Rule Making for Customer Care

A computer-implemented method of providing customer care to a user of a mobile device, comprising:

• collecting at a computing device a first device profile of the mobile device;
• receiving from the mobile device in communication with the computing device a problem report;
• based on aspects of the first device profile displayed on a customer care interface on the computing device, providing a fix to the mobile device with respect to the problem report;
• collecting at the computing device a second device profile of the mobile device;
• determining using the computing device at least one difference between the first device profile and the second device profile;
• automatically generating using the computing device a proto-rule for future fixes based on the problem report and the at least one difference;
• and
• providing an editor at the computing device for editing the proto-rule.