Customer Contact Management

A system comprising:

• a processor;
• and
• a memory storing computer-executable instructions that, when executed by the processor, cause the processor to perform operations comprising
• receiving customer information from a customer access point that requests the customer information from a customer device associated with a customer and receives the customer information from the customer device associated with the customer,
• generating a customer contact plan based at least in part upon the customer information, the customer contact plan being useable by an individual to provide a service to a customer associated with the customer information, and
• presenting the customer contact plan to the individual so that the individual can utilize the customer contact plan to provide the service to the customer.

A computer storage medium having computer-executable instructions stored thereon that, when executed by a processor, cause the processor to perform operations comprising:

• receiving customer information from a customer access point that requests the customer information from a customer device associated with a customer and receives the customer information from the customer device associated with the customer;
• generating a customer contact plan based at least in part upon the customer information, the customer contact plan being useable by an individual to provide a service to a customer associated with the customer information;
• and
• presenting the customer contact plan to the individual so that the individual can utilize the customer contact plan to provide the service to the customer.