Post-transaction service using mobile device

A method for providing post-transaction service, the method comprising:

• determining, using a computing device processor, a user has exited a facility after performing a transaction at the facility, wherein the user has a mobile device, wherein the user executed the transaction at the facility with assistance of an agent;
• bookmarking, using a computing device processor, work completed on the transaction prior to the user exiting the facility;
• communicating, using a computing device processor, with the mobile device for identifying the user;
• accessing, using a computing device processor, information associated with the user, the information comprising information associated with the user's account including transactions previously executed by the user at the facility and the bookmarked work;
• communicating, using a computing device processor, with the mobile device to provide a post-transaction service associated with the transaction to the user, the post-transaction service comprising providing a communication channel for establishing contact with the agent who assisted the user at the facility, wherein the post-transaction service uses the accessed information;
• determining, using a computing device processor, whether the agent is available for assisting the user with the post-transaction service;
• in response to determining the agent is not available for assisting the user, informing, using a computing device processor, the user that the agent is unavailable for assisting the user;
• and
• prompting, using a computing device processor, the user whether the user would like assistance from a second available agent.

A computer program product for providing post-transaction service, the computer program product comprising:

• a non-transitory computer-readable medium comprising a set of codes for causing a computer to:
• determine a user has exited a facility after performing a transaction at the facility, wherein the user has a mobile device, wherein the user executed the transaction at the facility with assistance of an agent;
• bookmark work completed on the transaction prior to the user exiting the facility;
• communicate with the mobile device for identifying the user;
• access information associated with the user, the information comprising information associated with the user's account including transactions previously executed by the user at the facility and the bookmarked work;
• communicate with the mobile device to provide a post-transaction service associated with the transaction to the user, the post-transaction service comprising providing a communication channel for establishing contact with the agent who assisted the user at the facility, wherein the post-transaction service uses the accessed information;
• determine whether the agent is available for assisting the user with the post-transaction service;
• in response to determining the agent is not available for assisting the user, inform the user that the agent is unavailable to assist the user;
• and
• prompt the user whether the user would like assistance from a second available agent.