Transaction preparation using mobile device

A method for serving a user at a facility, the method comprising:

• determining a user has entered a facility, wherein the user has a mobile device, and wherein the user is waiting to interact with at least one of an agent at the facility or a computing device at the facility;
• communicating with the mobile device to determine a reason for the user's visit to the facility, the reason comprising a transaction intended to be executed by the user at the facility;
• transmitting a form to the user's mobile device, the form being based on the intended transaction, and the form prompting the user to input information associated with the intended transaction;
• receiving the user-filled form from the user's mobile device.

A computer program product for serving a user at a facility, the computer program product comprising:

• a non-transitory computer-readable medium comprising a set of codes for causing a computer to:
• determine a user has entered a facility, wherein the user has a mobile device, and wherein the user is waiting to interact with at least one of an agent at the facility or a computing device at the facility;
• communicate with the mobile device to determine a reason for the user's visit to the facility, the reason comprising a transaction intended to be executed by the user at the facility;
• transmit a form to the user's mobile device, the form being based on the intended transaction, and the form prompting the user to input information associated with the intended transaction;
• receive the user-filled form from the user's mobile device.