Agent-aided transaction

A method for serving a user at a facility, the method comprising:

• determining, using a computing device processor, a user has entered a facility, wherein the user has a mobile device;
• communicating, using a computing device processor, with the mobile device to identify the user;
• accessing, using a computing device processor, information associated with the user, the information comprising information associated with the user's account including transactions previously executed by the user at the facility;
• communicating, using a computing device processor, with the mobile device to determine a reason for the user's visit to the facility, the reason comprising a transaction intended to be executed by the user at the facility;
• determining, using a computing device processor, the transaction can be executed on the mobile device;
• transmitting, using a computing device processor, a message to the mobile device indicating the transaction can be executed on the mobile device, wherein the message comprises a first option for learning how to execute the transaction on the mobile device and a second option for continuing to wait for an agent to assist the user at the facility;
• in response to receiving selection of the first option, demonstrating, using a computing device processor, the transaction to the user, wherein the demonstration assists the user to execute the transaction, wherein the demonstration occurs on a display at the facility, and wherein a user interface of the mobile device is emulated on the display.

A computer program product for serving a user at a facility, the computer program product comprising:

• a non-transitory computer-readable medium comprising a set of codes for causing a computer to:
• determine a user has entered a facility, wherein the user has a mobile device, and wherein the user is waiting to interact with at least one of an agent at the facility or a computing device at the facility;
• communicate with the mobile device to identify the user;
• access information associated with the user, the information comprising information associated with the user's account including transactions previously executed by the user at the facility;
• communicate with the mobile device to determine a reason for the user's visit to the facility, the reason comprising a transaction intended to be executed by the user at the facility;
• determine the transaction can be executed on the mobile device;
• transmit a message to the mobile device indicating the transaction can be executed on the mobile device, wherein the message comprises a first option for learning how to execute the transaction on the mobile device and a second option for continuing to wait for an agent to assist the user at the facility;
• in response to receiving selection of the first option, demonstrate the transaction to the user, wherein the demonstration assists the user to execute the transaction, wherein the demonstration occurs on a display at the facility, and wherein a user interface of the mobile device is emulated on the display.