Customer Interaction Manager

A method of managing a purchase transaction for a customer at a business where the method is implemented by a server computer connected to the Internet, the method comprising the steps of:

• receiving, using the Internet, a purchase transaction started notification from a first computer processing the purchase transaction for the customer;
• transmitting, using the Internet, a unique identifier to the first computer where the unique identifier uniquely identifies the purchase transaction started by the first computer;
• receiving, using the Internet, an identifier from a second computer located at the business;
• performing the following sub-steps after determining the received identifier from the second computer matches the unique identifier:
• transmitting, using the Internet, a first level web page to the second computer where the first level web page includes first level selectable actions related to the first customer transaction and second level selectable actions related to the first customer transaction;
• receiving, using the Internet, a request to perform a first level selectable action from the second computer;
• transmitting, using the Internet, a request to perform the received first level selectable action to the first computer;
• and
• repeating the sub-steps until a customer transaction complete notice is received from the first computer.

A customer interaction management system where the system manages interactions with a customer at a restaurant, the system comprising:

• a computer data communications network where at least a portion of the network uses the Internet to communicate with other portions of the network and all data travels over the Internet;
• a server computer located away from the restaurant and connected to the network where the server computer is adapted to provide web pages and to provide a customer interaction manager function;
• a point of sale server computer located at the restaurant and connected to the network and in communications with the server computer where the point of sale server computer is adapted to process a purchase transaction for a customer making a purchase at the restaurant;
• and
• a mobile smart device operated by the customer and adapted to wirelessly communicate with the server computer using the Internet to allow the customer to receive information about the purchase transaction and to request items or service from restaurant employees.