Method and apparatus for incentivizing professionals in a consultation system
AssigneePearl.com LLC
InventorsEmily A.S.R. Porter, Oron Nadiv, Andrew Naslund
Life of this patent
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Abstract
In exemplary embodiments, a computer implemented method for incentivizing professionals answering questions or responding to service requests in a consultation system is described where a ranking score is calculated for each professional admitted to the consultation system, and based on the professional's ranking score, he is provided early or delayed access to the user posted questions and requests.
Claims19
A computer implemented method of incentivizing professionals answering or responding to user posted questions or requests in a consultation system, the computer implemented method comprising:
- calculating a ranking score for each professional admitted to the consultation system;
- and
- providing early or delayed access to the user posted questions/requests to the professional based on the ranking score.
A machine-readable storage medium having embodied thereon instructions w when executed by at least one processor, causes a machine to perform operations comprising:
- calculating a ranking score for each professional admitted to the consultation system, wherein for each professional the ranking score is calculated based on at least one of a customer satisfaction score, a peer review quality score, a seniority status, a per customer earnings or repeat metric, jurisdiction of licensure, volume of question answered or other services provided, repeat customer rate, average earnings per customer, seniority status and bonus points accumulated by performing activities that promotes the consultation system;
- and
- providing early access to the user posted questions to the professional with a high ranking score.
Dependencies are inferred from the claim text.