Location-based call initiation
AssigneeGenesys Telecommunications Laboratories, Inc.
InventorsLaurent Le Gouez, Stéphane Blécon
Life of this patent
Estimating the term…
Abstract
An apparatus has a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to schedule a communication between a contact center and a communication device associated with a user, prompt the user to configure a geographic location for the communication device, track geographic location for the communication device, and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location.
Claims20
An apparatus for location-based communication, comprising:
- a processor;
- and
- a memory, the memory storing instructions that when executed by the processor, cause the processor to:
- schedule a communication between a contact center and a communication device associated with a user;
- prompt the user to configure a geographic location for the communication device;
- track geographic location for the communication device;
- and
- initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location.
A method for location-based communication, the method comprising:
- scheduling by a computing device having a processor, communication from a contact center to a communication device associated with a user;
- presenting to the user an interactive window by the computing device for prompting the user to configure a geographic location associated with the communication device;
- periodically tracking by the computing device the geographic location for the communication device;
- and
- in response to determining that the geographic location of the communication device is the configured geographic location, initiating the communication.
Dependencies are inferred from the claim text.