Hierarchical service management

A service system managing services for user premises, the service system comprising:

• a storage device to store a hierarchy of a network in the user premises, the hierarchy including virtual network layers and devices in each layer,
• wherein the virtual network layers divide the network based on categories of devices in each layer and at least one of the virtual network layers includes at least one sub-layer under the at least one virtual network layer in the hierarchy, and the at least one sub-layer includes devices under the category for the at least one virtual network layer or under a sub-category of the category of the at least one virtual network layer;
• a service manager computer system to receive a selection of a sub-layer of one of the virtual network layers of the hierarchy of the network and a selection of a device under the selected sub-layer,
• determine functions of the selected device;
• receive a selection of one of the functions;
• generate a service profile for a service associated with the selected device, wherein the service profile for the service includes the selected function, the selected sub-layer and a trigger condition, and the trigger condition specifies a condition to satisfy to trigger the service including the selected function;
• and
• store the service profile in the storage device, wherein the storage device stores a plurality of service profiles for devices in the hierarchy of the network.

A system managing services, the system comprising:

• a storage device to
• store a hierarchy of a computer network, the hierarchy including virtual network layers and devices in the network for each layer,
• store service profiles for services associated with a plurality of levels in the hierarchy, the plurality of levels including at least one of the virtual network layers, and
• store a user premises hierarchy, wherein one or more levels of the user premises hierarchy each include a plurality of user premises and a service associated with each of the one or more levels;
• and
• at least one processor to:
• aggregate the hierarchy of the network and the user premises hierarchy, and
• determine whether to trigger a service for one of the stored service profiles to a user of the user premises based on the aggregated hierarchy.

A method of creating service profiles to execute services by devices in a hierarchy, the method comprising:

• storing, in a data storage device, a hierarchy of a network including virtual network layers and devices in each layer, wherein the virtual network layers divide the network based on categories of devices in each layer and at least one of the virtual network layers includes at least one sub-layer under the at least one virtual network layer in the hierarchy, wherein the at least one sub-layer includes devices under the category for the at least one virtual network layer or under a sub-category of the category of the at least one virtual network layer;
• receiving a selection of a sub-layer of one of the virtual network layers of the hierarchy of the network;
• receiving a selection of a device under the selected sub-layer;
• determining functions of the selected device;
• receiving a selection of one of the functions;
• generating, by a processor, a service profile for a service associated with the selected device, wherein the service profile for the service includes the selected function, the selected sub-layer and a trigger condition, and the trigger condition specifies a condition to satisfy to trigger the service including the selected function;
• and
• storing the service profile in the data storage device, wherein the data storage device stores a plurality of service profiles for the devices in the hierarchy of the network.