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US 2013/0279686 A1Published application
Crime Reporting in a Controlled-Environment Facility
AssigneeSecurus Technologies, Inc.
InventorsLuke Keiser, Adam Christopher Edwards
Life of this patent
Estimating the term…
Abstract
Embodiments of the invention are directed to communication systems and methods that allow a resident of a controlled environment facility to report a past, on-going or threatened crime, such as a rape. The resident is able to make the report using a facility communications system without alerting other residents of the controlled environment facility that the crime has been reported.
Claims18
A method comprising:
- receiving, at a crime server, information related to a crime from an inmate in a controlled facility over a facility communications system;
- recording the information related to the crime in a data storage device;
- determining whether the crime requires immediate response from a live agent using a call selection policy;
- and
- selectively connecting the inmate to a live agent for live reporting of the crime in response to a determination that the crime requires immediate response from a live agent.00
2 more elements
A system comprising:
- a crime server configured to:
- receive information related to a crime from an inmate in a controlled facility over a facility communications system;
- record the information related to the crime in a data storage device;
- determine whether the crime requires immediate response from a live agent using a call selection policy;
- and
- selectively connect the inmate to a live agent for live reporting of the crime in response to a determination that the crime requires immediate response from a live agent.
3 more elements
A communications system that allows for an inmate of a facility to report a crime, the system comprising:
- a facility communications system that provides communications with other entities for inmates at the facility;
- and
- a crime server that is connected to the facility communications system that records information related to the crime received from the inmate and selectively connects the inmate to a live agent for live reporting of the crime in response to a determination that the crime requires immediate response.
Dependencies are inferred from the claim text.