Interactive assistant for managing telephone communications

A method comprising:

• providing a user interface to a device associated with a customer,
• the user interface including a plurality of selectable controls for managing a conference call in real time,
• the conference call including a plurality of calls, and
• each call, of the plurality of calls, on the conference call being associated with at least one of the plurality of selectable controls;
• and
• managing at least one call on the conference call in real time based on selection of at least one of the plurality of selectable controls, without affecting other calls on the conference call.

A device comprising:

• a display;
• and
• a processor to:
• cause a plurality of selectable controls for managing a conference call in real time to be displayed on the display,
• wherein each call on the conference call being associated with at least one selectable control of the plurality of selectable controls,
• receive selection of a selectable control, of the plurality of selectable controls,
• manage, based on receiving the selection, a particular call on the conference call on an individual basis, without affecting other calls on the conference call.

A method comprising:

• establishing, by a processor, a telephone call between a user and a plurality of other users;
• providing, by the processor and to the user, an interface,
• the interface including:
• information associated each other user, of the plurality of other users, and
• options for managing the telephone call between the user and each other user;
• receiving, at the processor and via the interface, selection of a particular other user, of the plurality of other users;
• providing, by the processor and based on receiving the selection, a plurality of options for modifying the telephone call between the user and the particular other user;
• receiving, at the processor, selection of a particular option of the plurality of options for modifying the telephone call between the user and the particular other user;
• and
• modifying, by the processor and based on receiving the selection of the particular option, the telephone call only between the user and the particular other user.