US 2013/0277422 A1 · SYSTEM AND METHOD FOR REQUESTING AND DELIVERING TARGETED INFORMATION

Abstract

A system and method for delivering targeted information to a user is provided. The user initiates a request for information by capturing or scanning a bar code associated with an object. The bar code is decoded and the decoded information is presented to the user. The decoded information and GPS coordinates of the user's scanning device is used to directly route the user to detailed information about the object that was scanned or the appropriate service department for servicing the object. The detailed information about the object includes but is not limited to product and system specifications, technical manuals and CAD drawings. A history of product scans is stored on the user's device and available for upload to the cloud. A portal is provided for accessing product scans and installed base information stored on the cloud.

Claims6

Dependent claims

A system, comprising:

a memory that stores computer executable instructions;
and
a processor that executes the computer executable instructions, wherein executing the computer executable instructions causes the processor to implement:
a determination of a requesting user's global positioning system coordinates;
a mapping of said coordinates to a set of service communication options;
a presentation of said service communication options based on said mapped coordinates;
transmission of a selected service communication to a service department, said transmission automatically populated with product information;
and
initiation of said service request by said service system.

6 more elements

Dependencies are inferred from the claim text.

System and method for requesting and delivering targeted information

Life of this patent

System and method for requesting and delivering targeted information

Life of this patent

Abstract

Claims6