Method, system, and apparatus for servicing equipment in the field
AssigneeAccenture Global Services Limited
InventorsSanjoy PAUL, Gurdeep Singh Virdi, Sankalp SHARMA
Life of this patent
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Abstract
System, techniques, and apparatus are provided for servicing equipment. Context information associated with the equipment may be obtained by a processing device. The processing device may further obtain expert information associated with the equipment based on the context information. The processing device is operative to provide service information including information describing how the equipment was serviced. This service information may be used to generate updated expert information.
Claims27
A method for servicing equipment, the method comprising:
- obtaining, by a processing device, context information associated with the equipment;
- obtaining, by the processing device, expert information associated with the equipment based on the context information;
- providing, by the processing device, service information, wherein the service information comprises information describing how the equipment was serviced, and wherein the service information may be used to generate updated expert information.
A system for servicing equipment, the system comprising:
- a first processing device;
- and
- a second processing device in communication with the first processing device, the first processing device operative to:
- obtain context information associated with the equipment;
- obtain expert information associated with the equipment based on the context information;
- and
- provide service information, wherein the service information comprises information describing how the equipment was serviced, and wherein the service information may be used to generate updated expert information.
An apparatus for servicing equipment, the apparatus comprising:
- a processing device;
- and
- memory operatively connected to the processing device, the memory comprising executable instructions that when executed by the processing device cause the processing device to:
- obtain context information associated with the equipment;
- obtain expert information associated with the equipment based on the context information;
- and
- provide service information, wherein the service information comprises information describing how the equipment was serviced, and wherein the service information may be used to generate updated expert information.
A computer-readable medium comprising executable instructions that when executed by a first processing device cause the first processing device to:
- obtain context information associated with equipment;
- obtain expert information associated with the equipment based on the context information;
- and
- provide service information to a second processing device, wherein the service information comprises information describing how the equipment was serviced, and wherein the service information may be used to generate updated expert information.
A computer-readable medium comprising executable instructions that when executed by a second processing device cause the second processing device to:
- generate expert information associated with equipment based on context information;
- transmit the expert information to a first processing device;
- receive service information from the first processing device, wherein the service information comprises information describing how the equipment was serviced, and wherein the service information may be used to generate updated expert information;
- and
- generate updated expert information based on the service information.
Dependencies are inferred from the claim text.