US 2013/0159039 A1 · DATA CENTER INFRASTRUCTURE MANAGEMENT SYSTEM FOR MAINTENANCE

Abstract

A change management system issues work tickets that list particular procedures for performing an action, for example, in a data center. If these procedures are not followed precisely, then an outage may occur. Advantageously, the change management system may be communicatively coupled to an infrastructure management system for verifying that the procedures were performed properly. For any work ticket that involves support devices (e.g., power supplies or cooling mechanisms) that are monitored by the infrastructure management system, the change management system may send a request to the infrastructure management system to verify that these support devices are in the correct mode or state. If not, the change management system may refuse to close the ticket and instruct a technician to change the support device to the proper condition. This may prevent outages that occur from a technician failing to follow the procedures detailed by the change management system.

Claims23

Dependent claims

A method for monitoring a data center, comprising:

issuing a work ticket from a change management system (CMS), the work ticket specifies a procedure that alters a condition of a support device in the data center;
upon receiving a request from the CMS to confirm that the procedure was performed properly, determining, by one or more computer processors, the condition of the support device in the data center using an infrastructure management system (IMS) communicatively coupled to the support device, wherein the support device is one of a plurality of devices in a support infrastructure system of the data center that support the functionality of one or more IT devices in the data center;
if the IMS determines that the condition of the support device is not in a desired state after the procedure is performed, transmitting an alert from the IMS to the CMS;
and
if the IMS determines that the condition of the support device is in the desired state after the procedure is performed, transmitting a verification message from the IMS to the CMS instructing the CMS to close the work ticket.

2 more elements

A computer program product for monitoring a data center, the computer program product comprising:

a computer-readable storage memory having computer-readable program code embodied therewith, the computer-readable program code comprising computer-readable program code configured to:
issue a work ticket from a change management system (CMS), the work ticket specifies a procedure that alters a condition of a support device in the data center;
upon receiving a request from the CMS to confirm that the procedure was performed properly, determine, using an infrastructure management system (IMS) communicatively coupled to the support device, the condition of the support device in the data center, wherein the support device is one of a plurality of devices in a support infrastructure system of the data center that support the functionality of one or more IT devices in the data center;
if IMS determines that the the condition of the support device is not in a desired state after the procedure is performed, transmit an alert from the IMS to the CMS;
and
if the IMS determines that the condition of the support device is in the desired state after the procedure is performed, transmit a verification message from the IMS to the CMS instructing the CMS to close closing the work ticket.

3 more elements

Dependencies are inferred from the claim text.

Data center infrastructure management system for maintenance

Life of this patent

Data center infrastructure management system for maintenance

Life of this patent

Abstract

Claims23